Recently, I was speaking with a frustrated friend about their upper management or leadership team. The complaints were focused around the poor communication skills some people have and you have to wonder, how did they make it that far in their career? This was not the first time we’ve had this conversations and it’s a common complaint with a number of my speaking and coaching clients.
Today, we live and use technology constantly with texting, voicemail, email, webinars, conference calls, newsletters…..the list goes on. These methods of communication do make our lives easier but at the same time more frustrating and complicated. We are decreasing our face to face real time conversations for quick and easy blurbs. The problem with that is words are just that, words. There are no emotions or inflections associated with the messages. And if you’re leaving a voice mail or typing an email while you are annoyed it will be there. We’ve all been on the receiving end at one point or another.
Not communicating effectively is a lack of respect for those you work with and lead. This will result in poor productivity, ineffective talent management, decrease company morale, lack of team work and more. These problems will result is a company’s failure.
Personally, I believe poor communication skills results from a lack of emotional intelligence, ego problems, no leadership development programs or executive coaching.
Solution, start by packing your ego in a box and store it in the garage. Outstanding and memorable leadership comes from serving others. Think about your words before you speak, listen to the voicemail you’re leaving for someone, reread emails and memos before sending them, take a 5 minutes walk if you’re upset. This is your chance for a do-over, start communicating better which will result in leadership development of those you lead, coach others to communicate more effectively and keep striving for improvements.
Follow the Golden Rule and treat others as you would want them to treat you.