I was an average student, with average parents and grew up in a small town in New Hampshire. I didn’t really know or understand those unwritten rules to survive in the corporate environment, which I landed in seven years after college.
Unfortunately, my people skills were not polished, but more tarnished. In other words, my emotional intelligence skills had not been developed. I never heard of emotional intelligence, but I can tell you, I did need some help!
My direct supervisor was not an inspiring or easy woman to work for. She was more like one of those bully bosses-intimidating, condescending and down right difficult to work for. Picture the poster child of No Emotional Intelligence…..that was her. (Great role model!) It was common for her to humiliate and embarrass me in front of customers, patients or my fellow colleagues. This also happened to fellow team members.
However, she did give me one good piece of advice that change me personally FOREVER! She mentioned, in front of my fellow colleagues, that I came across as rough and disinterested and I should listen to the voicemails I leave others before sending them.
Well, I did just that and what a learning experience. Personally, I wouldn’t have answered the messages I had left; I could only imagine what others were thinking. There were times it took me four or five attempts to leave a message I was satisfied with. It was important for me to communicate effectively, which is the foundation to good emotional intelligence or people skills and leadership.
Like any new skill, it takes time to master but with persistence and a desire to succeed your new skills will become second nature.
Take an extra minute to listen to the messages you are leaving others. Be sure you are leaving the right message to your team, family, patience, customers or clients.
They’ll appreciate it.