I believe every organization and person, regardless of position, education or age, has the opportunity to leave a lasting positive impression and impact on those around them. If you have a sales problem; you have a leadership problem. If you have a safety problem; you have a leadership problem. If you have a customer or patient engagement problem, you have a leadership problem.

Leaders set the tone and the culture of their organization. Leadership has the responsibility to encourage, inspire and transform their people to become and accomplish what originally seemed impossible.

Today engagement is critical. Leaders who engage in their people, create an environment of employees who engage in their patients, customers and clients. Engagement is the secret to dominating in your industry. I believe leadership is not what you do; it's who you become.